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UPS, FedEx scramble to deliver packages after holiday

Updated: Friday, December 27 2013, 08:18 AM CST
(CBS News)-Neither UPS nor FedEx have said exactly how many customers were impacted by the holiday delays, but they've brought in extra people and they've rented extra trucks to deliver a late Christmas to a lot of angry customers.

UPS now promises to refund shipping costs to some customers who didn't get their Christmas packages on time. A UPS spokesperson says only air and international customers are eligible for refunds, Mark Strassman reported on "CBS This Morning." FedEx has apologized for the delays, but has yet to say what its refund policy will be.

And they're not the only ones trying to get back into the good graces of shoppers. Companies like Walmart, Amazon, and Kohl's are offering everything from full refunds on shipping charges, to free gift cards toward future purchases.

CLICK here to read more: http://www.cbsnews.com/news/ups-promises-shipping-cost-refunds-to-some-customers-after-holiday-backlog-debacle/UPS, FedEx scramble to deliver packages after holiday


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